Being able to contact your shared website hosting provider if you have any sort of questions or experience any troubles is very important and how fast they will answer and react can be essential, in particular when your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also a way to recognize actual providers from resellers. The latter generally answer just to e-mails or support tickets and you will need to wait for a whole day or even more so as to receive a reply. When your problem involves several replies, you could end up losing several days to have a basic problem fixed. When you use a legitimate and reliable web hosting supplier, you will be in a position to connect with the support at any moment and receive a timely reply no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our shared website hosting services feature 24/7 technical support along with several options for communication. If you do not have an account yet, you can phone us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service that you cannot use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. In contrast to the majority of providers on the market, we respond to all of the tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we offer come with 24/7 customer and technical support, so no matter what problem you have, you will be able to get in touch with us and we will help you quickly. The guaranteed reply time for each e-mail or support ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the reply time rarely exceeds 20 min. We also have telephone support with several local numbers around the globe and a live chat, so that you're able to contact us and receive additional details about our solutions even if you do not have an account yet. We can assist you with nearly any question or a problem you may have - payment methods, package specs, email configuration, web hosting account settings, etc. If you use our services, you will never encounter an issue where you need to wait for a day or two to get a problem solved like you will need to do with numerous other service providers.

24/7 Customer Support in VPS Servers

If you buy a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're a current customer and you're looking for assistance with a technical issue that requires longer time to analyze or resolve, you are able to open a support ticket from your billing account or you'll be able to send an e-mail message and we will take care of the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, still for most problems it takes no more than 30 mins to receive assistance. Our support service covers your VPS and all of the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from our company, you can contact us at any time using several channels and the max time that you'll need to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the applications which are pre-installed on your server. To contact us about a technical issue, you can open a ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any kind of basic questions or you'd like to know more about our web hosting services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In case you need help with third-party software that you are unable to install or run efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.