A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It is most often part of the billing account and is the best way to handle a problem that takes a certain amount of time to examine or that needs to be forwarded to a server admin. In this way, all responses added by either party will be kept in one location in the event that somebody else wants to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to accomplish a specific operation or to get in touch with the hosting company’s support staff. If you’d like to manage a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. Moreover, it could take a significant span of time for the provider to process your tickets.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing through your website files or changing different settings. The ticketing system is being monitored 24x7x365 by our customer service team representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In contrast to some hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for information with regard to any billing or technical problem. Also, you can see a variety of educative articles, which will help you fix the most commonly met problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more convenient to manage everything from one single place, which is why we’ve integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will allow you to manage the correspondence with our customer service team along with your storage space, which implies that you won’t need to remember one more login name for a separate admin interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a few mouse clicks while you’re browsing the files hosted in your semi-dedicated account. Besides, you can search through older tickets using a clever search filter or take a look at relevant knowledgebase articles, which contain solutions to commonly faced difficulties. The built-in trouble ticket system is monitored 24-7 with the maximum response time being only 1 hour, so there will always be someone to help you.