In case you have ever had a shared website hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for a lot of things it is better to consult with a live person on the telephone rather than exchange support tickets or email messages. In order to learn more about a service before you buy it or in case something small needs to be done, for instance, it will be far easier and faster to do it live. When you have the option to seek the advice of representatives over the phone, it's very likely that you are using the services of a real web hosting supplier, not just a reseller. The level of support that you can get over the phone may differ between different companies - from general issues to dedicated tech support. Typically the majority of suppliers supply pre-sales assistance and first level phone support, while more complex technical matters are resolved through electronic mail and / or tickets.

Phone Support in Shared Website Hosting

In case you choose to purchase one of our shared website hosting plans, you'll be able to speak with our customer support crew via phone for 14 hrs every day. We can assist you in choosing the proper package for your websites since we think that it's better to discuss these matters with a live person. If you already have an account, we are able to assist you with all sales/billing questions and general matters, even with some tech situations that don't involve a lot of time or escalation to a system administrator because it'll be more appropriate to open a ticket for time-consuming troubles in order to have all the correspondence in one place. We have phone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs per day as part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such an issue, but for all the billing, general or minor technical issues you can always phone us and we'll help you right away so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out if you can host your websites on our advanced cloud platform or you are able to get any other general information about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia as well as an international number, therefore you will be able to call the one which is closer to your location.