Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be dealt with in no more than sixty minutes after the ticket or e–mail is received. If your issue needs additional assistance from a system administrator, we will forward the ticket or the email to the person on duty, right away and we will leave a note to let you know that more time will be required for reaching the optimal solution. Furthermore if you take advantage of our Optional Admin Services package, any of the server administration services included there will be performed whenever you want.

  • Top quality support service

  • A First–Class Customer Service

  • If you need any assistance with our Online Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server on your behalf, don’t hesitate to reach our client support team at any moment via the ticketing system. Additionally, in case you need help administering your dedicated web hosting server, you can make use of the Optional Admin Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and restarting procedures, backup disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Online Control Panel with an extensive knowledge base, which features comprehensive explanations of its features and functions. Moreover, we have made detailed video tutorials that will further teach you how to perform a certain task or troubleshoot a regularly experienced problem. All the help articles and the tutorial videos are readily accessible from every section of the Online Control Panel via the Videos and Help buttons situated in the top right corner.